The order process was simple, delivery was quick, packing was great, and most importantly the necklace is beautiful. I bought this as a gift for my newborn niece. My family oohed and aahed over the cute picture in the pendant, and my sister loved it so much, she bought one for herself! the jewelry seems high quality and solid. The only thing I didn't like was that the back of the stone is exposed and white, but it is for the picture technology, so I wont complain.