I was so happy with how my necklace turned out as well as the customer service. The picture that I sent they thought might be too small to put on the necklace and the detail wouldn't be there so they asked me to send another one which I did however they were able to get the first picture on the necklace and it turned out great. The best thing was that they gave me the option and stayed in contact with me through the whole process which was fantastic and I was wonderfully surprised. I love my necklace and knowing that my entire family is with me always makes me so happy!! Thank you so much for your amazing Customer Service and for having something so unique and backing your product!